Gezon Tool Service, Inc.
Effective Date: September 25, 2026

Gezon Tool Service, Inc. (“Gezon Tool,” “Gezon,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This SMS Privacy Policy explains how we collect, use, protect, and disclose information associated with our text messaging program.

Our SMS communications are primarily used to communicate with customers regarding product inquiries, orders, quotes, tool repair and service requests, order or repair status updates, and related customer service matters.

Information We Collect

When you submit an inquiry, place an order, request service or repair, contact Gezon Tool, or consent to receive text messages from us, we may collect information including:

  • First and last name
  • Mobile phone number
  • Email address
  • Company or organization name
  • Billing or shipping address
  • Product or tool information
  • Order information
  • Repair or service information
  • Quote or estimate information
  • Information you voluntarily provide regarding your inquiry, order, repair, or service request

How We Use Your Information

Gezon Tool may use your information to:

  • Respond to product or service inquiries
  • Provide quotes and estimates
  • Discuss product availability and recommendations
  • Confirm orders
  • Provide order status and shipping updates
  • Coordinate product pickup or delivery
  • Provide updates regarding tool repairs or service
  • Notify customers when repairs or orders are ready
  • Answer questions related to an order, product, repair, or service request
  • Provide customer service and support
  • Communicate information specifically requested by the customer

SMS Communications and Consent

By providing your mobile phone number and affirmatively opting in to receive text messages from Gezon Tool, you agree to receive SMS messages related to your inquiry, order, repair, service request, or other requested customer service communications.

Message frequency varies depending on your inquiry, order, repair, or service request.

Message and data rates may apply.

Consent to receive text messages is not a condition of purchasing goods or services from Gezon Tool.

You may opt out of receiving text messages at any time by replying STOP to any message.

For assistance, reply HELP or contact Gezon Tool directly at 616-451-2725.

After you reply STOP, you may receive one final confirmation message confirming that you have been unsubscribed. You will no longer receive SMS messages unless you subsequently opt in again.

SMS Opt-In Data and Mobile Information

Gezon Tool does not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent with third parties or affiliates for marketing or promotional purposes.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for their marketing or promotional purposes.

We may disclose information to service providers that assist us in operating our communications systems or providing services requested by our customers. These providers may only use the information as necessary to provide services on our behalf.

Information Sharing

Gezon Tool may disclose personal information when reasonably necessary to:

  • Fulfill an order or customer request
  • Provide products or services requested by the customer
  • Process or coordinate tool repairs
  • Coordinate shipping, delivery, or pickup
  • Operate and maintain our communications systems
  • Work with vendors or service providers assisting with our business operations
  • Comply with applicable laws, legal processes, or governmental requests
  • Protect the rights, safety, or property of Gezon Tool, our customers, or others

Gezon Tool does not sell personal information collected through its SMS messaging program.

Data Security

Gezon Tool takes reasonable administrative, organizational, and technical measures to protect customer information against unauthorized access, loss, misuse, alteration, or disclosure.

While no electronic communication or storage system can be guaranteed to be completely secure, we take reasonable precautions to safeguard the information provided to us.

Data Retention

We may retain information related to customer inquiries, quotes, orders, repairs, service requests, and customer communications for as long as reasonably necessary to provide our services, maintain appropriate business records, comply with applicable legal requirements, and resolve disputes.

Your Choices

You may stop receiving SMS communications from Gezon Tool at any time by replying STOP.

For assistance with SMS communications, reply HELP or contact us directly at 616-451-2725.

Choosing not to receive SMS messages does not prevent you from contacting Gezon Tool through other available communication methods.

Changes to This Privacy Policy

Gezon Tool may update this SMS Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

Contact Us

If you have questions about this SMS Privacy Policy or our messaging practices, please contact:

Gezon Tool Service, Inc.
322 Rumsey SW
Grand Rapids, MI 49503

Phone: 616-451-2725
Email: gezon@gezon.com
Website: gezon.com